What happens when you call NSW Poisons helpline
When you call
Your call to the poisons centre will be answered by a pharmacist or medical scientist who is a Specialist in Poisons Information (SPI). All SPI's have extra training in poisons information. When you call, we will need to ask the following questions:
- What happened
- When it occurred
- Name of products involved
- Symptoms
- Name and age of person
- Medical history
- Your location
During your call
The SPI will look up poisoning references, decide the risk in your particular case, and tell you what to do next. You can ask for a translator or hearing and speech impairment services.
- In most cases accidental poisonings can be watched at home.
- You will be advised what to look for and what to do if symptoms develop.
- Sometimes a caller is referred immediately to hospital or the GP. If we think it is needed, we can organise an ambulance for you.
After your call
- Every call to the Poisons Centre is reviewed by another SPI.
- This means every poisoning case is checked to make sure you receive the best advice.
- In some cases we may need to follow up a call to make sure you get the best care. This is why we will ask for your name, phone number and post code.
- All personal information gathered by the poisons centre becomes part of a confidential medical record.