What do you need to know when calling the Poisons Centre?

When you call the Poisons Centre, one of our Specialists in Poisons Information will ask some questions to help assess the exposure. These may include

  • What happened?
  • Who was exposed, including their age and weight?
  • What was the product they were exposed to and how much of it?
  • When did the exposure occur?
  • How is the person now, do they have any symptoms?
  • Your telephone number and postcode

All information provided forms part of a medical record which is kept confidential.