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What do you need to know when I call the Poisons Centre?

When you call the Poisons Centre, one of our Specialists in Poisons Information will ask some questions to help them assess the exposure. These may include

  • What happened?
  • Who was exposed, including their age and weight?
  • What was the product they were exposed to and how much of it?
  • When did the exposure occur?
  • How is the person now, do they have any symptoms?
  • Your telephone number and postcode


All information provided forms part of a medical record which is kept confidential.